Returns policy and privacy policy
Returns policy:
HYPE-R will take into account complaints on delivered products only if they are issued within the following 24 hours after the delivery.
The complaint will be accepted if HYPE-R delivered products that were not agreed on by order or don‘t work correctly according to product specifications.
HYPE-R is obliged to rectify any omissions listed in the shortest possible time.
Order cancellation for private persons is regulated according to Consumer Law of Republic of Serbia.
Due to the potential abuse, order cancellation for legal entities is not possible.
Take a note: Damages made during transportation are not included in this policy.
However, transport company should be insured for transport damages and every case will be reviewed separately.
On delivery, customer is obliged to check all of the ordered products for transportation damages. That should be done on the moment of delivery. If there are some damages, customer should notify HYPE-R as fast as possible or within 4 hours after delivery. If installation and usage of our products is not done correctly according to installation and usage manual HYPE-R can’t be held responsible.
Privacy policy:
On behalf of the website and online store of hype-r.eu, we commit ourselves to protect the privacy of all our customers.
We collect only the necessary, basic information about customers / users and data necessary for the business users and information in accordance with good business practices in order to provide quality services.
All data about users / buyers are strictly confidential and are available only to employees who need such information to perform their duties. All employees (and business partners) are responsible for complying with the GDPR principles of privacy protection.
If you need to make a claim regarding data and privacy, you can do so by email: karlo@hype-r.eu
Transaction confidential information and refunds:
When entering your payment card details sensitive information is transmitted over the public networks
in a protected (encrypted) form using SSL protocol and PKI system, as currently the most advanced cryptographic technology.
Data security when shopping is guaranteed by payment card processor, so the complete billing process is performed on the site of the bank. Not even for a moment is any credit card data of any customer available nor visible in our system.
In case of return of the goods and refund to the customer who has previously paid with some of the payment cards, in part or in full, regardless of the reason for the return, HYPE-R uses Maestro payment methods, meaning that the bank at the request of the seller does refund on account of the cardholder in normal bank processing time (a few business days). Thank you for your trust in HYPE-R!